Our vehicles are DEFRA compliant and are issued with a Type 2 Animal Transport Authorisation Certificate.
We always have a driver and a first aid qualified pet carer on each trip.
For reassurance for your pet, our cabs are open so they are visible to us, (and us to them),
at all times.
Our carriers all fitted out with thick fluffy vet bedding. Everything is provided for your pet for the journey: fresh drinking water, good quality food and litter trays for our feline passengers.
If your pet has particular dietary needs*, or requires medication, then please address these issues on the booking form.
*Please note that if you are providing any food for your pet, it should only be enough for the duration of the journey and should be contained in zipped freezer bags, clearly labelled with the pet's name, owner and passport number.
We travel through Portugal, Spain & France to the UK stopping regularly for walks, play time and cuddles! Our priority is to get your pets happily back to you, safely and quickly. Once your pets are in our care they are part of our family. We always endeavour to keep in contact with you as much as possible during the trip as we realise they are your much loved family members who you may be feeling anxious about.
Sometimes we can be delayed, due to adverse weather or traffic conditions, or even due to other clients arriving late for collection appointments. In extreme cases, dates may have to be altered, to avoid political demonstrations or civil unrest en route within Europe.
To secure a reservation, a non-refundable deposit of 25% is required at time of booking. This amount will be retained for administration costs in the event of a cancellation. Places are not booked or guaranteed unless a deposit has been paid.
Full payment must be made 10 working days prior to collection.
In event of cancellation made more than 21 days before departure, a 75% refund will be given.
Cancellations made 14 days or less before departure will not be entitled to a refund. (We will always try to fill your crate) if this is successful
Pets may be transferred to an alternative date at the discretion of Euro Pet Transport Ltd, however this is dependent on availability and not guaranteed.
If we are unable to fill the crate, then if you wish to book again you will be charged at the full standard rate.
Clients must ensure that they select the correct travel crate for their pets if the crate is too small the pet will be unable to travel and will be treated as a cancellation
Should pets require emergency treatment during transport, all costs remain the responsibility of the customer. All reasonable measures will be taken to obtain authorisation of the customer prior to treatment being sought.
It is the responsibility of the pet’s owner to ensure the documentation of all pets adhere to the latest DEFRA Passport control regulations.
Photos of pets may be taken and displayed by Euro Pet Transport Ltd for marketing purposes.
If clients are not willing, written notice must be provided at time of booking.
Whilst we will do our utmost to honour the travel dates and times advertised, very occasionally these may be subject to change, due to adverse weather conditions or events happening, over which we have no control.
By placing a booking, you are agree to our terms & conditions.
Choose your Date ,Collection & Delivery Points
Choose your Crate Size
Fill in and send the booking form to us
We will send you a quote
You pay a 25% deposit & the booking is made
Please ensure that you choose the correct size crate when booking , your pet must be able to sit upright & lay down . (choosing the wrong size crate may result in the pet not being able to travel) as to our terms & conditions.
We are here to help you at every stage from choosing the correct crate, legal requirements for travel , Please do not hesitate to contact us if you have any questions